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Returns & Refunds

Last updated: July 2026

Return Window

You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as you received it
• In its original packaging
• Accompanied by the original receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us through our Contact page or email ifoniastore@gmail.com with your order number and reason for the return. Our team will provide you with return instructions and a return authorization.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item was damaged or defective. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return, we will process your refund within 5–10 business days. Refunds will be credited to the original payment method.

Exchanges

We offer exchanges for items of equal value. Contact us through our Contact page to arrange an exchange.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned:

• Items that have been used, altered, or damaged by the customer
• Items without original packaging
• Gift cards

Contact

For any questions about returns or refunds, please reach out through our Contact page or email ifoniastore@gmail.com.